How long does the fragrance of a candle last?
The candles are 180 gr. and have a duration of approximately 40 hours. This is more than enough time to scent a wedding.
How long can I keep the candle burning?
We recommend that the candle is lit for a maximum of 4 hours at a time.
Is it possible to buy individual products?
No. Orders are placed in packs. These packs have a minimum number of products included, but you can add individual products to your pack to complete it according to your needs.
We have 5 packs:
- Basic Pack
- Essential Pack
- Premium Pack
- Luxury Pack
- Home Pack (once your wedding is over you can have this scent at home. Or, if you need to try it, you can buy this pack before the wedding and have it at home).
Are our products made in Spain?
Yes, The Wedding Scent products are 100% handcrafted in Spain.
Is it possible to buy in a store?
Not at the moment, we only sell in our online shop. If you wish to smell each scent, you can buy the “Discovery Kit” where you can discover our 8 fragrances.
What type of wax are the candles made with?
In The Wedding Scent we use soy wax. Conventional candles are usually made with paraffin wax which comes from petroleum, an unsustainable material. Soy wax is an environmentally friendly product in the candle industry that is derived from plants. Its combustion does not pose any health risks, nor does it increase toxicity, as it does not raise CO2 or soot levels. Our soy candles burn slowly, as opposed to conventional petroleum-derived candles. In addition, we do not use phthalates to enhance the aromas.
How long does my order take?
At The Wedding Scent we work on each order meticulously in our workshop. Each order is handcrafted in Spain. That is why you should bear in mind that it can take between 5 and 6 weeks to reach you. Our candles need 4 or 5 weeks to mature and reach their optimum state from the moment they are crafted. Once they are finished and have reached maturity, the order takes 24/48 hours to arrive. If you are running out of time and time is of the essence, write us an email and we will try to help you email@example.com.
The Discovery Set will be delivered within 24/48 hours in Spain. If you live abroad, the order will arrive within 5 days depending on your city or country.
Do you ship internationally?
Yes, of course we do. We ship with DHL. If you have any questions about your international order, you can write to us at firstname.lastname@example.org.
What do I have to do if any of the products in my pack is broken or arrives in bad condition?
Send an email indicating the order number, the problem and photographs of the damaged products to our email address: email@example.com. Once received, we will respond as soon as possible.
Is it possible to return a complete order?
Yes, it is possible to return it within 15 days of receipt, as long as it has not been tampered with and all the products are in perfect condition. To do this you must send an email to firstname.lastname@example.org with the order number and the reason for return. The order will be returned in its entirety, returns of individual products will not be accepted. The customer is responsible for the cost of the return.
What agency do you use to ship the products?
At The Wedding Scent, we dispatch our orders internationally through DHL’s air courier service. For our national shipments within Spain, we collaborate with GLS. Orders are estimated to arrive within approximately 48 hours of leaving our workshop, to any national territory.